Ongenda Privacy Policy - GDPR
The personal data gathering and treatment was designed to be in compliance with the Regulation (EU) 2016/679 of the European and Council Parliament, of April 27th of 2016, regarding the protection of natural persons on what concerns the treatment of personal data and that data free circulation and that revokes the Directive 95/46/CE (General Data Protection Regulation).
Our Privacy Policy explains:
- The information we gather and why we do it.
- How we use that information.
- The options we provide, including how to access and update information.
We value your privacy, even if, you are a recent user or a long term one, take some time to know our practice and, in case of any doubt, contact us.
Definitions
Hereby recognise, for the effects of the following Privacy Policy, the following definitions:
"Service" - Scheduling, Management and Marketing, made available by "Ongenda";
"Bystart,Lda" - Service provider, collective body number 510136109 and holder of the brand “Ongenda” registered with the number 598589;
"Professional User" - Natural or collective person that uses the Service and additionally provides services;
"User" - Natural or collective person that uses the Service. Includes all “Professional Users”;
"Account" - Each User Personal Area;
"Ongenda" - Website where the Service is provided.
Data Treatment Responsible
The data treatment Responsible is Bystart, Lda., with headquarter in Avenida da República, n.º1, 4730-251 Lage – Vila Verde, Portugal. You may contact the data treatment responsible at any moment with any doubt concerning data protection via email to: legal@bystart.com.
Legal Basis on the Gathering and Treatment of Personal Data
The gathering of personal data has the purpose of managing the contractual relationship with the professional user, being the data gathering made to allow the platform management and online service scheduling.
Bystart, Lda. will handle the User’s personal data for Service execution effects and appointments made on the chosen Professional Users, respecting the applicable legislation. The Users personal data may be used to provide the Professional User important information about the Service the User intends to use, such as appointment request, alteration or service cancelation.
Bystart, Lda. may perform periodical electronic communication with the User with the intend to inform it about technical services, safety issues or confirm the execution of the requested Service. The contact with the User is an intrinsic part of the Service provided by Ongenda. It won’t be possible for the User to cancel the reception of this type of messages, because those are considered essential to provide the contracted service.
Additionally, with the Users consent, may be sent other Ongenda Service information. Bystart, Lda. will not communicate at any moment, the Users personal data, to third parties, without its consent.
Bystart, Lda. provides limited services on Ongenda’s behalf such as, hosting pages from the Website, sending electronic mail or SMS to the User, service invoicing process, among other services, not recurring to external companies. Bystart, Lda. is obliged to keep total confidentiality of processed information and will not use the information for other purposes.
Bystart, Lda. may only reveal the User’s personal data in case that disclosure is demanded by Law, or, out of good faith, believe it is necessary for: (a) be in compliance with the Law; (b) protect and defend the User’s and Bystart, Lda’s rights.; (c) assure the User’s safety.
Personal Data Treatment Purposes
We gather data of two types of users: Professional User and Final User.
Professional User: The data is used to manage the subscription with Ongenda.
Final User: The data is used to manage the online scheduling process (user’s identification) and memos on appointments.
Treated Personal Data Categories
Whenever needed, Bystart, Lda. will request the User information that identify him personally (“personal data”) and that allow to contact you to fulfil the contracted Service, to provide requested information or to register at Ongenda.
Bystart, Lda. does not gather or process any obtained personal data or information for effects of allowing its exploitation, in any way, by third parties.
When using our platform, you are corresponding with us, when communicating with Bystart, Lda. we may gather personal data.
Gathered Data – Professional User:
- Establishment Data
- Establishment Name
- Establishment Data
- Nipc (VAT number)
- Country
- City
- Zip Code
- Address
Gathered Data – Final User:
- Photo
- Telephone
- Name
- Address
- Birth Date
- Gender
Ongenda grants itself the right to gather determined information on the user’s visit, among them: Internet Service supplier name; the Internet Protocol (IP) address used to access the Website; access date and time; accessed pages on the Website; Internet website address from which was established connection to our Website. This information is used by Bystart, Lda. to improve the experience while using Ongenda.
Personal Data Treatment Safety
Bystart, Lda. is committed in assuring the safety of the Users personal data. We use several technologies and safety procedures to help protecting the personal data against any loss, destruction, alteration, access, non-authorised use or disclosure, namely, the storage of data on servers located in controlled facilities and limited access, adopting for the effect all the legally demanded measurements for the effect.
Regardless, Bystart, Lda. is not held responsible for third parties’ actions.
The User’s personal data will not be shared with third parties for data treatment effects, without the User’s permission.
For these effects, Bystart, Lda. has got technical and organisational measures that seek to assure information safety and protect it against any deliberate or accidental act that may cause its tampering, destruction, loss or non-authorised use.
Despite all our efforts, we alert that the Internet is not a safe communication place. In fact, Internet conveyed information may be intercepted by third parties. So, we cannot assure complete safety and authenticity of the information sent this way. By using this Platform and placing information, you expressly accept that it is done according to your express will and assuming the correspondent risk.
The User may accede, change or eliminate your personal data, on law’s terms, addressing a request to the email: ongenda@ongenda.com or to legal@bystart.com or by written to the address:
Bystart, Lda.
Avenida da República n.º1
4730-251 Lage-Vila Verde
Portugal
Personal Data Storage Period
Bystart, Lda. stores the users’ personal data for the needed period of time for the purposes it was gathered, according to the law in force.
Children Personal Data Protection - Sensitive Data
Ongenda is destined for general public and does not gather sensitive data intentionally, namely data about children.
Cookies
Ongenda uses cookies to assure the registration process integrity and to customize the experience while using the Service. A cookie is a small text file that is placed on the hard drive by a Web page server. Cookies cannot be use to execute programs or transfer viruses to the User’s computer. Cookies are attributed exclusively to the User and can only be read by the Web server of the domain that emitted them. One of the main goals of using cookies is to provide the User a faster and customized browsing experience.
Web beacons, also known as simple gif technology, or action codes, may be used to ease to send cookies. This technology is used to compilate global statistics about the Website use, as, for example, how many Users clicked on certain elements, pages or links. The User may accept or refuse cookies. Most Web browsers accept cookies automatically, but it is possible for the User to change the browser definitions to not accept cookies. If the User chooses to not accept cookies, may not benefit fully of the interactive features of some Websites.
Right to Access, Retification and Erasure of Personal Data, Right to Treatment Limitation, Right To Oppose to Treatment and Right to Personal Data Portability
On the terms of General Data Protection Regulation, the data holder has the right to request access to the personal data of its concern to the treatment responsible, as well as the rectification or erasure. The data holder still has the right to demand, under certain circumstances, the personal data treatment limitation, as well as the right to oppose to the treatment and the right to data portability.
On the terms of General Personal Data Protection Regulation, the data holder has the right to request the data treatment responsible, access to the concerning personal data, as well as it’s rectification or it’s erasure. The data holder, still has the right to demand, on determined circumstances, the personal data treatment limitation, as well as the right to oppose to the treatment and the right of data portability.
Occurring automatized decisions, including profile definition, you may oppose to such, on the terms for effect of art. 22nd.
You may exercise those right of access, rectification, erasure, treatment limitation, treatment opposition and portability before Bystart, Lda., via e-mail to legal@bystart.com and/or it@bystart.com or through letter for the following address:
Bystart, Lda.
Avenida da República n.º1
4730-251 Lage-Vila Verde
Portugal
Exercising these rights may undermine the possibility of maintenance of legal basis for data treatment, namely on the cases of erasure, treatment opposition.
Right to File an Appeal to a Control Authority
On the terms of GDPR, it is informed that the data holder, has the right to file complaints to the competent control authority, in this case the National Committee of Data protection.
Data Protection Officer (DPO)
You may contact Bystart, Lda. DPO at any moment regarding any doubt about personal data protection via e-mail to legal@bystart.com .
Contacts
In case you intend to contact Bystart, Lda. regarding the content of the Privacy policy, or other queries, you may do so through the e-mail address legal@bystart.com or using the following address:
Bystart, Lda.
Avenida da República n.º1
4730-251 Lage-Vila Verde
Portugal
